Terms & Conditions

TERMS AND CONDITIONS AND REFUND POLICY FOR HELIA ORGANICS LLC.

User Agreement:
You must read and agree to these Terms and Conditions before ordering any products from the Website. By placing your order you agree to be bound by the following Terms and Conditions:

Product Disclaimer:
I understand the statements regarding these products have not been evaluated by the Food and Drug Administration. This Product is not intended to diagnose, treat, cure or prevent any disease.

I understand the information on the Website or in emails is designed for educational purposes only and is not intended to be a substitute for informed medical advice or care. I also understand that I may be subject to a foreign transaction fee of up to $2.50 on my order.

I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that the products listed on this website are not intended or to be used to treat any type of medical condition. I understand that I might be billed under HELIA ORGANICS distributions.

You hereby acknowledge and represent that you understand and agree to these terms and conditions, and you are warranting to the company that you are intentionally and knowingly seeking access to products for your own personal use. By starting an order, you hereby agree to receive offers via email. To stay on our e-mail list, there is no need to do anything. If you do not wish to be contacted by us via e-mail, please click on the unsubscribe link located in the footer of the e-mail and you will be removed from our list. You hereby further affirm and warrant that you are currently over the age of eighteen (18) years and are capable of lawfully entering into and executing the terms of this agreement.

Warning:
Helia Organics is not intended for use by persons under 18 years of age. Consult a physician before using any of our Products if you have any medical condition including, but not limited to, strokes, high blood pressure, heart, liver, kidney or thyroid disease, diabetes, anemia, depression, anxiety, other psychiatric conditions, a family history of these or other medical conditions, or if taking any prescription, OTC and/or other medications.

Terms and Conditions:
By ordering today I am authorizing the credit card I provide to be charged by clicking to order I represent that I have read and agree to the Privacy Policy and full Terms & Conditions of this offer and I understand that I will be liable for payment of product that was shipped to me.

Guarantee and Refund Policy:
A (20%) restocking fee will be charged for all returned orders. All standard products come with a 30-day, money-back guarantee for a new and unopened product based on the delivery date as provided by the shipper. To receive a refund, please contact our customer support team at support@heliaorganics or your Sales Representative. They will provide you with shipping instructions and a return authorization (RA) number. For all products that were delivered in excess of the 30 days, are considered final. All Special-Order products are non-refundable i.e. White Labels, Bulk (Raw Material) and Custom formula.

Exchange Policy: 
If any products arrive damaged, broken or part of your order is missing. You must notify the Company within 3 days of delivery. Pictures of damaged products must be sent to support@heliaorganics.com. A replacement product will be sent out within 5 days of approval. Missing product claims will be compared to our shipping picture for approval.

We encourage all clients to contact us if there is an issue with products received. If any goods are missing or damaged client must notify the company within 3 business days after shipment is received. All transactions will appear as “Helia Organics LLC”. Please allow 10 to 15 business days for approval of refund for credit to be issued. For your convenience, confirmations of all refunds will be sent via e-mail.

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